Ensure IT business functions are maintained, restored or augmented to meet designated Recovery Time Objectives (RTOs) and provide limited interruptions to continuity of essential business operations.
Update Secondary Person Responsible:
Documents/Tools:
• Incident Action Plan
• Hospital emergency operations plan
• Hospital organization chart
• Hospital telephone directory
• Radio/satellite phone
• PC with internet access, as available
1. Receive appointment, briefing, and any appropriate materials from the Business Continuity Branch Director.
2. Read this entire Job Action Sheet and review incident management team chart (HICS Form 207). Put on position identification.
3. Notify your usual supervisor of your HICS assignment.
4. Document all key activities, actions, and decisions in an Operational Log (HICS Form 214) on a continual basis.
5. Appoint Unit members, as appropriate; distribute any appropriate forms or information to the Unit.
6. Brief Unit members on current situation, incident objectives and strategy; outline Unit action plan; and designate time for next briefing.
7. Ensure Unit members comply with safety policies and procedures.
8. Evaluate business capabilities, systems still on-line, recovery plan actions, projected minimum and maximum duration of disruption, and progress in meeting RTOs; report status to the Business Continuity Branch Director.
9. With Unit members, identify priorities for system restoration for service maintenance/resumption. Initiate migration to secondary or replacement systems, if
available, in cooperation with other Business Continuity Branch Unit Leaders.
10. Meet with the Business Continuity Branch Director to discuss plan of action and staffing in all alternate business sites.
11. Receive, coordinate and forward requests for IT and Communications support to the Communications Unit Leader and IT/IS Unit Leader. Coordinate efforts with the IT Unit.
12. Confirm off-site data backups are secure and available for system restoration.
13. Participate in briefings and meetings as requested.
14. Document all communications (internal and external) on an Incident Message Form (HICS Form 213). Provide a copy of the Incident Message Form to the Documentation Unit.
Ongoing Duties:
1. Continue coordinating the Unit’s ability to maintain or recover impacted IT business functions.
2. Evaluate all activated IT business continuity plans and modify as necessary any predicted unmet RTOs.
3. Identify specific activities or resources needed to ensure timely resumption of IT business functions.
4. Coordinate with Infrastructure Branch Director for access to critical power needs or building assessments.
5. Report status to Business Continuity Branch Director.
6. Coordinate with Service Branch Director/Communications Unit Leader/IT Unit Leader and/or Business Function Relocation Unit Leader to ensure shared strategies for
business resumption.
7. Develop and submit an action plan to the Business Continuity Branch Director when requested.
8. Advise the Business Continuity Branch Director immediately of any operational issue you are not able to correct or resolve.
